Now in order to run a profitable business especially when MMOs are concerned you have to keep relations friendly, that means addressing players concerns publicly, providing good customer support and generally giving players a sense that their voice is being heard. BUT Trion also has to keep their vision clear, and can't change the entire game to suit the masses. If at release dual targeting is still huge issue for people my guess is it will be addressed.
My point exactly. They don't actually have to provide these things, only the "sense" that they are and that players' voices are being heard.
And if they wanted to address the [perceived/possible] issue of no dual targeting, they would have already in their design docs. Instead, what they did is completely design the system without it, make it sound like all potential players are too stupid to figure out a complex combat system that took advantage of it, and still gave us some talking point about how they're sure to look into the blah blah and revisit the whatchawhocares and be sure to address the whateveryouweretalkingabout.
I don't think you can deny that Trion has handled their Beta event much much better than any recent MMO, I am judging my experience on what I've seen so far and I see a company mostly making the right decisions.
Define: handled. By all accounts their servers and infrastructure is sound and they've got the technical stuff worked out. But their communication and PR has been shoddy, imo.
The interaction with the community has been pretty bad. I don't recall a company ever asking long standing members to sign up for beta, and then a long time later mention the 'beta' they were signing up for was actually little more than a 'chance' at beta testing that could also be had from dozens of other sources.
The official beta application thread is still just sitting there, and not once did Trion explain what they actually did with all that [often personal!] information besides simply dangling the carrot in front of the community and seeing a huge boost in forum activity (especially after the nonsense about how forum reputation and participation would count in the beta selection process, then promptly scrapped the reputation system, lulz).
I'm not surprised (or personally bitter, shrug, it's business) by anything they're doing, but that doesn't mean I think it's been open, fair communication and treatment of the community.
The beta has been implemented just fine, and communicated about terribly, if you ask me. Why? Because it never was about beta or finding testers, but a huge PR stunt, and they didn't have the decency to at least admit they were treating it as such. Instead, they told the most loyal fans they mattered, all the while undermining them in favor of any fan that would come along. No problem, it's just business, and we know mmorpg players will take it, but it doesn't mean it's right or proper.
Honestly I have heard mostly positive feedback from the community in regards to how Trion is communicating with the public, and you do sound very bitter that things did not go a certain way for you, no matter what you say that part is clear. By the way your first post was worded and your general tone I get the feeling you were trying to stir things up and you were being a bit of a drama queen but alas I haven't seen the thread.
It's pretty easy to just scream sour grapes anytime anyone points out anything that a company does wrong or poorly, or claim someone is a drama queen any time they bring up actual potential issues with a game or this genre. I don't really see the point in it, unless you're trying to undermine my credibility when I know I have none, nor care to pretend anyone does on an internet forum.
If you don't want to discuss matters at hand, that's fine, but what's the point of tossing around accusations that I'm just bitter or a drama queen? You know, sometimes there are things to be bitter about and sometimes things are very simply dramatic. That Al Gore doesn't care about global warming, he's just a drama queen! Those kids making Nike shoes in sweatshops aren't victims, they're just bitter!
What's the point? Why go to the personal attacks? What purpose did that actually serve?