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Trion's Customer Service is HorribleFollow

#1 Apr 30 2011 at 3:11 PM Rating: Decent
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Got the warfront disconnect today and I've yet been able to log in. From the tech support forums it seems some people have been dealing with this issue for over a week and Trion hasn't dont **** about it except give them the copy/pasta answers, or just tell them its your network.

Protip: It's not my network. I can connect to your other shards.

/rant off
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#2 Apr 30 2011 at 3:16 PM Rating: Excellent
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This isn't an issue I've heard of, what's actually happened?

You disconnect in a warfront and can't log back in?
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#3 Apr 30 2011 at 6:39 PM Rating: Decent
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Its a known issue apparently with Trion and they're "fixing it"

As for what happened I zoned into Whitefall to continue my prestige grind and I got about 15 steps and I got a disconnect. So I figured I'd just relog and all would be fine and dandy. I was wrong. Log back in, get to the char selection screen and then hit my main and hit play. 9% Cannot connect to server.

Try again and again and again and again and again and again and again still nothing.

So I resorted to general angst and wild accusations on the tech support forums.
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#4 Apr 30 2011 at 7:01 PM Rating: Good
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ArexLovesPie wrote:

So I resorted to general angst and wild accusations on the tech support forums.


No wonder they haven't answered you... that's the response they get from EVERYTHING that happens Smiley: wink

Still that sucks, it reminds me of the bug I hit during the River of Souls event when I got disconnected and couldn't get back in (right after phase 3 ended). Though that got fixed in a few hours... hope yours gets fixed soon
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svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#5 Apr 30 2011 at 8:06 PM Rating: Decent
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151 posts
ArexLovesPie wrote:
Its a known issue apparently with Trion and they're "fixing it"

As for what happened I zoned into Whitefall to continue my prestige grind and I got about 15 steps and I got a disconnect. So I figured I'd just relog and all would be fine and dandy. I was wrong. Log back in, get to the char selection screen and then hit my main and hit play. 9% Cannot connect to server.

Try again and again and again and again and again and again and again still nothing.

So I resorted to general angst and wild accusations on the tech support forums.


That happens to me, I find after a few attempts it lets me play but it is ******* annoying.
#6 May 01 2011 at 10:19 AM Rating: Decent
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3,272 posts
Apparently I got lucky last night and a bunch of people on my cluster weren't seeing their toons on the char selection screen so they did an entire server restart for my cluster. Now I can log back in, so far about 15 minutes and no disconnects.
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(V)(;,,;)(V) Why not Zoidberg?
#7 May 01 2011 at 11:10 AM Rating: Decent
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151 posts
Ah good, lets hope it lasts lol.
#8 May 03 2011 at 6:11 PM Rating: Decent
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yeah dude, their website is also just awful its always failing I LOVE RIFT, but Trion is annoying
#9 May 09 2011 at 10:45 PM Rating: Decent
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Trion also has an issue with one of my guildies who had his characters deleted, he had a 50 and a second high level character, both were gone. He had an authenticator and everything too. But they said he was low on the priority list and it'd be over 30 days before they could get to him and by then his character data would be gone. Needless to say he was PO'ed.
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#10 May 09 2011 at 11:30 PM Rating: Excellent
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Actually, Trion wants to hear about this stuff:

Trion Asks for Rift GM Feedback
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