Anyone who has been paying attention wouldn't be all that surprised about a lot of what he said. We were told straight up that there was an extended maintenance in the last week or so to increase hardware capacity for the purpose of allowing more people on each shard. There was enough QQ on the forums from people ****** about the downtime, yet you still get people...who were part of that QQ...who don't clue in that server population flags downgrading (ie. high -> medium) is a direct result of those changes.
The only people insisting that the game is "dying" are the ones who themselves aren't happy with it. They're not happy, ergo nobody else could possibly be happy, hence the game is "dying". Yet every time someone from the media gets time with one of the developers, they scoff at the idea that the game is "dying" when they're constantly adding more people than they're losing.
Personally, I haven't logged in to Rift in a little over two weeks now. I'm not unhappy with the devs. I don't dislike the game. I'm simply burnt out on the genre as a whole. I've been playing fantasy MMORPGs for close to a decade now. It's time for a change. I've still got my Rift subscription paid through October and I fully intend to renew at that time, even if I'm not actively playing on a regular basis. In the meantime, I've been playing EVE. I log in, run a few missions, make sure my training queue is loaded up, and log out. No biggie. I don't have to listen to the relentless QQ in warfronts about OP this and premade that. It's a nice break. In the meantime, Rift will continue to develop and progress, and when I'm ready to go back I will. I don't need to rage at the devs and assume everyone is as burnt out as I am.